Your rights and responsibilities as an organisation

To look for certain qualities and skills in volunteers

To select only volunteers who are suitable for the work

To draw up a volunteer agreement or 'contract'

To ask for tasks to be done in a particular way

To ask for commitment

To ask for reliability

To ask for punctuality

To deal with disciplinary and grievance matters

To ask volunteers to leave if their involvement hinders the organisation achieving its goals

To ensure the volunteering experience is a rewarding one

To ensure equal access and not to discriminate

To define clear, meaningful roles for volunteers

To have policies and procedures for volunteers

To provide all necessary information to volunteers

To be available for volunteers

To provide training where necessary

To thank and value volunteers

To provide insurance cover

To inform volunteers of any legal liabilities

To supervise and to provide support

Not to ask volunteers to do the work of paid staff

To reimburse out-of-pocket expenses

To provide a safe working environment